1. Check for Privacy

    Find out how your personal details will be used and decide whether you want them to be passed on to anyone else.

  2. Confirm the Order

    You should be given the chance to confirm or reject your order before you pay for it.

  3. Keep Records

    Print out your order before you send it and note any reference numbers. Or, store the confirming email in an email file.

  4. Resolve Conflicts

    Contact the trader about any problem as soon as possible. If unresolved, contact the relevant industry dispute scheme or your local consumer affairs or fair trading agency.

  5. Now for the Delivery

    The retailer should give you an idea of when the order will arrive. Make a note in your diary of the date and if it hasn’t arrived, call or email the retailer. When you receive the goods, check them thoroughly to make sure you are happy with the quality.