Each year recruitment giant Hays Personnel Services interviews Australia’s major employers to find out their hiring, firing and salary intentions for the financial year ahead.

You can see the Hays series of salary surveys on http://www.careerone.com.au by just clicking on Career Resources and then Dollars & Sense. In the meantime, here is what the experts have to say about your industry.


It has been a challenging year for office support candidates with even highly skilled, experienced staff finding job shopping tough going. Roles in demand include receptionists and office juniors. In the public

sector the roles of executive assistant has been on the rise but not in the private sector.

“Additionally, restructures and technology have further eroded administration roles with job descriptions changing from traditional roles to include areas outside of “office” support such as analysis, resourcing, policy, procurement, sales, IT and research,” says Hays.

In turn this has created a multi-tasking mindset – such as receptionists working on accounts processing.

“As positions are merged employees skills have to be upgraded,” says the report.

Organisations that were unable to merge or upgrade skills made staff redundant and then hired replacement staff with the skills they were after. This also meant that candidates were hitting the market without the skills in demand.

The research also shows that while the role of executive assistant is on the rise in the public sector, in the private sector PA/EAs “have been replaced by more junior multi-skilled roles”. Companies are also keen on using temp to perm candidates to ensure they find the right person for the role. Hays advise candidates to be flexible and to keep building their skills and keeping existing skills sharp.

“Do your research – look at the big picture and discover how a company operates and what its structure is before accepting a permanent role. Ensure it meets your career objectives. “Be flexible on salary requirements as it may be necessary to take a slight drop in your expectations now in order to progress your career further in the future. You will find that working in an environment that you enjoy will automatically create more opportunities.”