A Users Guide to Online Shopping
- Hype about Security
Much has been written about the safety or otherwise of shopping on the net. Truth be told, most Australian e-tailers have very comprehensive security systems for accepting credit card details over the web and you are likely to be less at risk placing your details over a secure website than handing your credit card over to a retail assistant.
- Pay Securely
Use sites your browser recognises as secure – look for an unbroken key or padlock at the bottom of your screen. Don’t enter financial information that isn’t needed for the sale. Most reputable Australian e-tailers provide multiple options for payment, including online credit card payment, phone credit card payment or the good old fashioned cheque in the post.
- Know the Business
Try and get a feel for who the company is and where they are located. There should be an “About Us” section or something similar. Phone the retailer if you want to talk to someone about a product or delivery times or send an email.
- Know the Product
Try and understand from the product description and image if the product is what you are looking for. Check detailed specifications if necessary, look for product guarantees and ensure it will work in Australia. Always check the goods you receive immediately to ensure they match the description.
- Check the Cost
Look for extras like currency conversion charges, taxes, customs duties, delivery fees, packaging and posting. Shop around for price.